Terms and conditions

Last updated: 12 November 2026

These terms apply to the Gaddiel Connect service (website, admin panel, Chrome extension and mobile apps) provided by Gaddiel Infotech (IT Division of Gaddiel Industries) ("we", "us"). By creating an account or using the service, the customer company ("you") agrees to these terms.

1. The service

Gaddiel Connect lets your team start calls on their own phones from your CRM, schedule calls and reminders, and log calls, recordings and AI summaries to your CRM. Calls are made on your own SIM and mobile plan; call charges from your mobile operator are your responsibility.

2. Accounts

Your admin creates user accounts for your team. You are responsible for keeping passwords safe, for the people you give access to, and for removing users who leave.

3. Free trial

New companies get a free trial for the period and number of users shown on the pricing page. After the trial, a paid plan is needed to keep using the service.

4. Plans, prices and payment

Plans are charged per user, for the billing period you choose (monthly, quarterly, half-yearly or yearly), in Indian Rupees plus applicable GST, paid in advance through Razorpay. A GST tax invoice is issued for every payment. Prices may change; changes apply from your next renewal and are shown on the pricing page.

5. Renewal and expiry

Plans do not renew without payment. Before a plan ends, your admin is reminded to renew. After expiry there is a short grace period; then calls, syncing and reminders stop until the plan is renewed. Your data is kept for 90 days after expiry and may be deleted after that.

6. Call recording and the law

If you turn on call recording, you are responsible for informing the people you call and for complying with the laws that apply to you. You must not use the service for unsolicited, abusive or unlawful calling.

7. Your data

Your company owns its data. We process it only to provide the service, as described in our privacy policy. Recordings are sent to the AI provider selected in your settings for transcription and summaries.

8. Availability

We work to keep the service available and secure, but we do not guarantee uninterrupted service. Features that depend on third parties (your CRM, your phone, Google, Apple, AI providers, Razorpay) may change or stop working because of those parties.

9. Limitation of liability

To the extent permitted by law, our total liability for any claim is limited to the amount you paid us for the service in the three months before the claim. We are not liable for indirect losses such as lost sales or profits.

10. Ending the service

You can stop using the service at any time; see our cancellation and refund policy. We may suspend accounts that break these terms or do not pay.

11. Governing law

These terms are governed by the laws of India. Courts at Ghaziabad, Uttar Pradesh have jurisdiction.

12. Contact

Gaddiel Infotech (IT Division of Gaddiel Industries), Plot No. 81, Rajender Nagar Industrial Area, Mohan Nagar, Ghaziabad, Uttar Pradesh 201007, India. Email info@gaddiel.io, phone +91 98910 65150.