Gaddiel ConnectCancellation and refund policy
Last updated: 12 November 2026
Free trial
Try Gaddiel Connect free before you pay. No card is needed for the trial.
Cancellation
Plans are prepaid and do not renew automatically. To cancel, simply don't renew. Your plan stays active until the end of the period you paid for. You can also email info@gaddiel.io to close your account.
Refunds
- Within 5 days of your first paid purchase: if the service doesn't work for your team, write to us and we'll refund the amount paid.
- Duplicate or failed payments: if you were charged twice or charged for a payment that didn't activate your plan, we refund the extra amount in full.
- Other cases: payments for a period that has already started are not refundable, and unused days or users are not refunded part-way through a period.
How refunds are paid
Approved refunds are made to the original payment method through Razorpay within 5–7 working days of approval. Your bank may take a few more days to show it.
Shipping
Gaddiel Connect is an online service. Nothing is shipped; access starts as soon as payment is confirmed.
Contact
Gaddiel Infotech (IT Division of Gaddiel Industries)
Plot No. 81, Rajender Nagar Industrial Area, Mohan Nagar, Ghaziabad, Uttar Pradesh 201007, India
Email: info@gaddiel.io · Phone: +91 98910 65150